Door supervision planned around your premises licence

• Decide who is admitted, in line with your policy
• Check age and ID
• Refuse entry and remove people when needed
• Manage queues and the area outside the door
• Deal with conflict, and aim to calm it first
• Keep an incident record
• Work with your designated premises supervisor and with the police

Your licence may set conditions on door staff, such as numbers, hours and incident records. Send us those conditions and we plan around them. If they look wrong for the way your venue now trades, we will tell you, so that you can raise it with your licensing adviser. We do not change licence conditions, and we will not plan below them.

• A copy of the premises licence and its conditions
• Your door policy, including admission, ID and dress
• Your busiest nights and closing times
• Who the door team reports to on the night

• Written door instructions for your venue
• A plan showing positions and hours
• An incident record you can show when asked
• A named contact
• A review after the first weeks of cover

Door supervision at licensed premises requires an SIA door supervision licence. Unlike most security work, this applies to in-house staff as well as contractors. Licensed premises means those licensed to sell alcohol or provide regulated entertainment. We use only people who hold that licence on a door, and we check it on the register before they start.

This page is for venues. If you are a door supervisor looking for work, register your interest on our careers page.