Survey, plan, deploy, review: how every job runs
We cannot price a site properly without understanding it, so every job follows the same four steps, and you receive something in writing at each one.
1. Survey
We start by learning about the site. Most surveys are a visit. For simple jobs, a conversation and a site plan may be enough.
We look at:
- The site, its boundaries and entry points
- How it is used, by whom and at what times
- What has gone wrong before, and what you are worried about
- Existing security, including locks, lighting, alarms and CCTV
- Any conditions set by your insurer, licence or landlord
You receive: a summary of what we found. If there is a charge for the survey, we tell you before we visit.
2. Plan
We turn the survey into a written assessment and proposal. The assessment sets out what could go wrong at the site, how likely it is and how we propose to reduce it.
You receive: a proposal stating what we recommend and why, the hours or number of visits, the start date, the price, and what we have assumed. If a cheaper option would reasonably do the job, we show it. A proposal does not commit you to anything.
3. Deploy
Once you have accepted, we write the site instructions and agree them with you. They cover duties, routes, contacts and what to do in an emergency. Anyone working on your site is briefed on them before they start.
You receive: the site instructions, a start date and a named contact.
4. Review
Sites change. After each shift or visit you receive a report. At the review dates agreed at the start, we go through the logs and incidents with you, ask what has changed, and adjust the plan.
You receive: a review of what has happened, and any change to the plan in writing.
How we staff and check
The Security Industry Authority (SIA) licenses individuals, not companies. Where a task needs a licence, such as guarding, door supervision or public space CCTV, we use only people who hold the right SIA licence for that task, and we check it on the SIA's public register before they start. A licence for one activity does not cover every other, so we match the licence to the work. We also check identity, right to work and work history.
This is how we work. It is not a certification, and we do not claim any accreditation or British Standard we do not hold. If a particular standard matters to your contract, tell us which, and we will say plainly whether we meet it.
What we ask of you
- Access to the site for the survey, and honest answers about what has gone wrong
- The name of one person who can make decisions about the site
- Any rules, permits or conditions we must follow
- A call when something changes, such as a new tenant, a new gate or a change of hours
- Straight feedback at each review
If Martyn's Law may affect you
Martyn's Law (the Terrorism (Protection of Premises) Act 2025) is expected to come into force in spring 2027. It will apply to many public premises where 200 or more people are expected at the same time, and to some large events. If you think it may apply to you, tell us at the survey stage, and we can include entry points, movement and staff procedures in what we look at.
The legal duty stays with you, and we cannot confirm that a premises complies. Start with the SIA's guidance.
Common questions
How long does this take?
It depends on the site and how soon you need to start. Tell us your timescale on the quote form, and we will say whether it is realistic.
Can you skip the survey if something has just happened?
Tell us what has happened and call us. We will say what we can do and how soon. The survey still matters, but it can be short.
What does a survey cost?
If there is a charge, we tell you before we visit. We never charge without saying so first.
What if I disagree with the plan?
Say so. The proposal gives its reasoning so that you can challenge it, and we change it where you are right.
Talk to us about your site
Call us, or send the site address and a few details. Asking for a quote does not commit you to anything.